There are dozens of people that go into the success of any small business.
There are probably no more than 10 that have been the key to this small business success since 1937.
There is only 1 that has proved to be completely indispensable to our survival.
Is that person me?? Nope…not even a close 10th.
That person is Bud Kelly.
It will no doubt shock the reading public to learn that everything you buy does NOT come out of the box just like a new cell phone or Flat Panel TV. That is to say…perfect, pristine, and ready for use.
Furniture comes out of the box in varying condition. Every piece we un-carton requires at least the touch up of packing rubs, leveling of doors, and general cleaning. When I see furniture delivery trucks in my neighborhood (imagine the shock) un-cartoning goods in the consumers driveway, it always makes me wonder how ignorant of consumer expectations those dealers could possibly be.
I actually think those dealers are idiots…is that too harsh??
Bud Kelly worked with Kelly Johnson of Lockheed SR-71 fame. Yep. He is that good. He solves problems…period.
He can make products better than the factory did in the first place.
You are probably wondering if you have received any of his repaired furniture over the years. Hopefully you have. If Bud Kelly worked on it, he improved it.
Consumers have amazed me over the years. The slightest imperfection…real or imagined…leads to this statement, “I want a new one, I didn’t pay for repaired furniture”.
The truth is that regardless of price…the next “new one” we order for you will have it’s own set of issues.
Furniture is made of wood and wood products. It grows from the ground. It is all imperfect!
Bud Kelly makes the imperfect…perfect!
Regardless of the problem…nothing goes back to a furniture factory. Stores all over America have failed over the past few years for a variety of reasons. One of the main reasons is that they die of ordering more and more goods to replace imperfect goods un-cartoned in a consumers driveway.
They don’t have Bud Kelly.
I do.
Thanks for a career Bud. We all love you.
Love,
Bob
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